Help

Frequently Asked Questions

Quick answers to the most common questions.

Account

How do I create an account?

On the Sign up page. You use the same username and password to log in to the game.

What username and password can I choose?

Username: 4–16 characters, lowercase letters (a–z) and numbers. Password: 8–16 characters with both letters and numbers, no accented letters.

What is the 7-digit delete code for?

You use it in the game to confirm deleting a character. You set it when you register – write it down somewhere safe.

I forgot my password. What should I do?

Password recovery by email is coming soon. While logged in, you can set a new password at any time on the My Account page.

How many accounts can I have per email address?

Up to 5 accounts can share one email address.

How do I change my password or email address?

Log in and choose Change password or Change email address on the My Account page. A new password works in the game immediately.

Game

Which faction should I choose?

All three are equal – pick by their story. Playing with friends? Choose the same one.

Which class is right for me?

Check the class overview and the class tips in the beginner's guide.

What is the difference between race and class?

Your race is your character's people and look, your class is how they fight. There are four starting heroes: Ironvowed (human), Moonshade (Shadowblooded), Ashcaller (Demonblooded) and Runecaller (half-elf). The fifth class, the Dark Elf, unlocks after level 300. More: The game.

How often are the rankings updated?

Every minute. The game saves characters every few minutes, so a fresh level-up shows up a few minutes later. GMs and suspended accounts are not listed on the rankings.

How do I know whether the server is up?

The Server Status page shows the login server and every channel live.

Download and security

When can I download the game?

On the Download page – the download button appears there as soon as the client is available. Coming to Steam soon, too.

What are the system requirements?

We'll publish them on the Download page.

How do you protect my account?

The website runs over an encrypted (HTTPS) connection, login attempts are rate-limited, and changing your password logs you out on every other device. Never give your password to anyone – GMs will never ask for it.